Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Last Updated: October 22, 2025
Table of Contents
1. Introduction
Ultra-repair ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical equipment repair services, website, and related applications.
By using our services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Organization name and business address
- Account credentials (username and password)
- Payment and billing information
- Equipment details and service history
Automatically Collected Information
When you access our services, we automatically collect:
- IP address and device information
- Browser type and operating system
- Usage data and access times
- Pages viewed and links clicked
- Referral source and exit pages
Service-Related Information
In the course of providing repair services, we may collect:
- Medical equipment details (make, model, serial number)
- Equipment problem descriptions and diagnostic data
- Service records and maintenance history
- Photos and videos of equipment issues
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, maintain, and improve our repair services
- Communication: To respond to inquiries, send service updates, and provide customer support
- Account Management: To create and manage your account and preferences
- Payment Processing: To process payments and prevent fraudulent transactions
- Service Improvement: To analyze usage patterns and improve our services
- Marketing: To send promotional materials (with your consent)
- Legal Compliance: To comply with legal obligations and protect our rights
4. Information Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (payment processors, cloud storage providers)
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Legal Requirements: When required by law or to protect our rights and safety
- With Your Consent: When you explicitly authorize us to share your information
All third-party service providers are contractually obligated to maintain the confidentiality and security of your information.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest (SSL/TLS)
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Employee training on data protection
- Secure backup and disaster recovery procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Restriction: Request restriction of processing in certain circumstances
- Portability: Request transfer of your data to another service provider
- Objection: Object to processing of your information for marketing purposes
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at admin@raylink.ru. We will respond to your request within 30 days.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, tax, and accounting obligations
- Resolve disputes and enforce our agreements
- Maintain service records and warranty information
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policy.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Notify you via email or through our services
- Obtain your consent where required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ultra-repair Privacy Officer
Email: doris@volka-medtech.com
Phone: +86 130 7676 1531
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (MSK)
By using Ultra-repair's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.